TERMS & CONDITIONS
At Aura Spa, our terms and conditions are designed to govern the activities of our website visitors and establish the relationship between our visitors and the spa. These terms are tailored to meet the specific needs of our spa, ensuring that our guests have a clear understanding of their rights and obligations when using our services.
For the comfort, safety and undisturbed relaxation of all our guests, please respect the following guidelines at all times:
• AURA Spa is opened from 10:00 to 20:00 daily. For spa enquiries or reservations please dial extension number .......
• Upon arrival and prior to using the facilities, all guests will be required to complete and sign a health & lifestyle, Medical, or Wellness questioner.
• AURA Spa and its environs are strictly NO SMOKING areas.
• To maximize the benefits of your AURA Spa experience, mobile phones are not allowed in the spa areas. Please leave them switched off in your room or locker.
• Please leave all valuables in your room safe box. AURA Spa is not liable for loss of or damage to a guest’s personal belongings.
• Please conduct all conversations at levels consistent with a relaxing spa environment.
• Always shower before using pool sauna facilities. Robe and slippers should be worn in all spa areas.
• Swimwear is compulsory in the thermal and Hydro pool areas.
• A towel should always be placed on sauna benches between your body and the bench.
• In the gym and fitness areas, comfortable sportswear is recommended, and appropriate footwear is required.
• Please do not add oils or other products to the sauna bucket water without first speaking to a member of staff.
• Ensure that you drink plenty of fluids to rehydrate after using the sauna.
• Food & beverages are not permitted in the spa & fitness areas.
• Please check in at the spa reception every time you enter the spa.
• Please Arrive at least 15 minutes before your spa appointment so that you have time to check in, change into your robe and slippers, and relax.
• Bathrobes, Shower towels and slippers are placed in your lockers.
• Please wait for your therapist on the waiting area, and arrive five minutes before the start of your session to enjoy it fully LATE ARRIVAL WILL RESULT IN A SHORTENED OR AMENDED TREATMENT BEING OFFERED WITHOUT REFUND
• Underwear or suitable swimwear should be worn in the treatment room and during treatments. For some treatments your therapist will provide disposable undergarments, and suitable towel draping will be used at all times.
• During treatments, please let your therapist know if you are uncomfortable, too warm or too cold, or if her pressure is too light or too firm. Your comfort and care are our greatest concern and priority.
• If you have a particular injury or physical condition, please advise your therapist. Appropriate adjustments to the treatment will be made for your comfort and enhanced benefit.
• There is no pressure to talk during a treatment. If you have any questions or would like to talk, feel free to do so. If you prefer silence, that is entirely up to you.